Cancellation policy

TRYMENTARIO CANCELLATION POLICY Last Updated: April 14, 2026

Order Cancellation

Orders can be cancelled within 24 hours of purchase by contacting us at Support@TryMentario.Shop. To cancel, email us with your order number and clearly state you want to cancel.

A cancellation fee may be deducted from your refund to cover the administrative and processing costs already incurred at the time of cancellation.

⚠️ Once an order has been fulfilled, it cannot be cancelled. See our Refund Policy for return options.

Subscription Cancellation

You may cancel your subscription at any time with no penalty. Email Support@TryMentario.Shop with your order number and the word CANCEL in the subject line at least 24 hours before your next scheduled billing date. Cancellation stops all future charges immediately.

If you have a concern about a subscription charge, contact us directly and we will do our best to work with you.

Payment Plan Cancellation

Payment plans can be cancelled before fulfillment. Once an order is fulfilled, standard return policies apply. Contact Support@TryMentario.Shop for assistance.

Refund Processing

Approved cancellations within 24 hours and before fulfillment are refunded to your original payment method within 10 business days, minus any applicable cancellation fee. Allow an additional 3–5 business days for your bank to process the refund.

Payment Disputes

We strongly encourage you to contact us before filing a dispute with your bank — we can almost always resolve issues faster directly.

Within 24 hours of purchase: Request cancellation before fulfillment

After fulfillment: See our Refund Policy for return options

For subscription charges: Contact us directly and we will work with you

⚠️ If a payment dispute is filed, we will submit evidence to your bank including order records, fulfillment confirmations, subscription authorization records, and policy acknowledgments. Your account will be suspended during the investigation. Filing a dispute does not cancel your order or subscription — it initiates a separate process with your bank.

⚠️ Chargeback abuse may result in permanent account termination, reporting to fraud prevention services, and collection efforts for legitimate amounts owed plus any dispute-related fees incurred.

Contact Us

📧 Support@TryMentario.Shop Please include your order number, reason for cancellation, and the date your order was placed. Response time: 3–5 business days.