Privacy policy
TRYMENTARIO PRIVACY POLICY Last Updated: April 14, 2026
By accessing our website, placing an order, enrolling in a subscription, or otherwise using our Services, you acknowledge that you have read and agree to this Privacy Policy, our Terms of Service, and our Refund Policy.
Information We Collect
Contact Information — Name, billing address, shipping address, phone number, and email address
Payment & Transaction Information — Payment card details, billing data, transaction history, order details, subscription records, refund history, and dispute records. Payment information is processed securely by third-party processors. We do not store full card numbers
Account Information — Login credentials, saved preferences, subscription settings, and account history
Device & Technical Information — IP address, browser type, operating system, device identifiers, time zone, referral URLs, and cookies
Usage & Behavioral Data — Pages viewed, products viewed, time on site, cart activity, abandoned checkout data, and ad interactions
Communications — Emails, chat logs, support inquiries, reviews, SMS messages, and dispute-related correspondence
How We Collect Information
Directly from you when you place an order, subscribe, or contact us
Automatically through cookies, pixels, tracking technologies, and log files
From payment processors, fraud prevention providers, advertising networks, and fulfillment partners
From shipping carriers and delivery confirmation services
How We Use Your Information
Process and fulfill orders and manage subscriptions
Deliver transactional and promotional communications
Provide customer support
Prevent fraud, abuse, and unauthorized transactions
Enforce our Terms of Service and Refund Policy
Improve website functionality and user experience
Defend against payment disputes and maintain proof of delivery
Comply with legal and regulatory obligations
Fraud Prevention & Dispute Protection
To protect our customers and business, we may:
Verify billing and shipping information against third-party databases
Match IP addresses to billing country
Use device fingerprinting and transaction monitoring
Retain delivery confirmations, carrier tracking records, and customer communication logs
Retain subscription enrollment timestamps, billing authorization records, and proof of policy acceptance
Monitor for patterns of dispute abuse
By placing an order, you consent to these verification and fraud prevention measures.
⚠️ Transaction records, subscription agreements, delivery confirmations, policy acknowledgments, and all customer communications may be retained indefinitely for dispute resolution, fraud prevention, and legal compliance purposes.
Subscription & Billing Data
If you enroll in a subscription, we store your billing authorization, subscription agreement details, billing interval, and cancellation request timestamps. You may cancel at any time before your next billing date by contacting Support@TryMentario.Shop at least 24 hours before your next scheduled charge.
Subscription enrollment records and billing authorizations may be used as evidence in the event of a payment dispute.
Refund & Return Data
We maintain records of refund requests and eligibility determinations, approvals or denials, restocking fee applications, return authorization requests, and refund processing timestamps. These records may be used in the event of a dispute.
How We Share Your Information
We may share information with:
- Payment processors and fraud prevention services
- Shipping carriers and fulfillment providers
- Customer service and analytics platforms
- Marketing and advertising partners
- Payment dispute resolution providers
- Legal authorities when required by law
- Successors in the event of a merger, acquisition, or asset sale
We do not sell personal information for monetary compensation.
Shopify Hosting
Our store is hosted on Shopify Inc., which processes personal information in accordance with its own privacy policy and security standards.
Cookies & Tracking Technologies
We use cookies and tracking technologies to enable site functionality, process checkouts, remember preferences, analyze traffic, deliver advertising, and prevent fraud. Disabling cookies may impact your ability to use or place orders on our site.
Marketing Communications
By providing your email or phone number, you consent to receive promotional communications from TryMentario. You may unsubscribe at any time via the link in any communication or by contacting us directly. Opting out does not affect order confirmations, billing notifications, shipping updates, or dispute-related communications.
Data Retention
We retain personal information as long as necessary to fulfill orders, manage subscriptions, comply with legal obligations, resolve disputes, and protect our legal interests.
⚠️ Transaction records, delivery confirmations, subscription agreements, and dispute-related data may be retained indefinitely. Records of payment disputes and account abuse may be retained permanently and shared with fraud prevention networks.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information, or opt out of targeted advertising. To exercise these rights, contact Support@TryMentario.Shop. Identity verification may be required.
Data deletion requests may be denied if information is required for legal compliance, fraud prevention, or dispute resolution.
International Data Transfers
Your information may be processed outside your country of residence, including in the United States and China due to ingredient sourcing and fulfillment partnerships. Where required, appropriate legal safeguards such as Standard Contractual Clauses may be used.
Security
We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure. By using our Services, you acknowledge this inherent risk.
Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
Arbitration & Dispute Resolution
Disputes relating to personal data handling, refund denials, or any claims arising from your use of our Services are subject to the dispute resolution and arbitration provisions in our Terms of Service. You agree to resolve disputes individually through binding arbitration and waive participation in class actions where permitted by law.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.
Contact Us
📧 Support@TryMentario.Shop