Contact information

GET IN CONTACT WITH US

Trade Name: TryMentario

📧 Email: Support@TryMentario.Shop

For any questions about orders, ingredients, product use, shipping, refunds, or account issues — feel free to reach out. We're here to help.

What We Can Help With

Order status and tracking inquiries

Product ingredients and usage questions

Return and refund requests

Subscription management and cancellations

Shipping delays or delivery issues

Product defects or damaged items

Account access or login issues

Payment or billing questions

General wellness and product support

Response Time

We aim to respond to all inquiries within 3–5 business days. During high-volume periods or holidays, including international holidays like Chinese New Year, response times may be slightly longer.

Before You Contact Us

For order issues: Have your order number ready, include tracking information if available, and attach photos if reporting damage or defects.

For return requests: Review our Refund Policy first. Include your order number and reason for return. Returns require authorization before shipping anything back.

For subscription cancellations: Email us at least 24 hours before your next billing date. Include your order number and the word CANCEL in the subject line. Cancellation stops all future charges with no penalty. If you have a concern about a charge, contact us directly and we will do our best to work with you.

For shipping delays: Check your tracking information first. Remember that shipping may take longer than 2 weeks due to international sourcing and holidays. Allow reasonable time for customs clearance on international orders.

Before Filing a Payment Dispute

We strongly encourage you to contact us at Support@TryMentario.Shop before filing any dispute with your bank. Most issues can be resolved through direct communication — often faster than the dispute process.

We can help with:

Tracking down delayed shipments

Resolving product quality concerns

Processing returns and refunds on qualifying purchases

Managing subscription billing and cancellations

Correcting billing errors

⚠️ If a payment dispute is filed, we will provide evidence to your bank including delivery confirmations, subscription authorization records, and order records, and your account will be suspended during the investigation. Resolution may take longer than contacting us directly.

Contact us first and we'll work to make it right.

Health & Product Questions

⚠️ Please consult your healthcare provider before using our products, especially if you have medical conditions, take medications, are pregnant, or nursing.

Individual results may vary. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

📧 Support@TryMentario.Shop