Shipping policy
TRYMENTARIO SHIPPING POLICY Last Updated: April 14, 2026
Processing Time
Orders are typically processed within 3–5 business days depending on order volume and product availability.
Shipping Time
United States: Typically 9–15 business days
International: Typically 9–15 business days depending on location and customs processing
⚠️ Delivery timeframes are estimates and are NOT guaranteed.
Potential Delays
Shipping may take longer than 2 weeks due to:
International ingredient sourcing, including from China
Holiday periods including Chinese New Year and other international holidays
Customs clearance and international logistics
Carrier disruptions, high shipping volumes, or weather events
Remote or rural delivery locations
Incorrect or incomplete shipping addresses
By placing an order, you acknowledge that delivery times are estimates and that we are not responsible for delays caused by carriers, customs, holidays, or circumstances beyond our control.
International Sourcing
Some ingredients are sourced internationally, including from China, to maintain quality and formulation standards. This may impact processing and shipping timeframes. Each order is carefully packaged to help ensure safe arrival despite extended transit times.
International Shipping
We ship worldwide. International customers are responsible for:
Any customs duties, taxes, or import fees required by their country
Extended delivery times due to customs processing
Compliance with local import regulations
Tracking & Delivery
Once your order ships, you will receive tracking information by email. Please note that tracking may not update immediately, particularly for international orders, and some carriers may not provide real-time tracking. Delivery confirmation serves as proof of delivery.
Risk of loss transfers to you once the order is delivered to the carrier.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect from the carrier, you may be responsible for reshipping fees or the package may be forfeited.
Missing or Delayed Orders
If your order has not arrived within the estimated timeframe:
- Check your tracking information
- Contact your local carrier
- Email Support@TryMentario.Shop with your order number
Please allow reasonable time for international shipping and customs clearance before contacting us. We strongly encourage you to reach out to us before filing any payment dispute — most issues can be resolved faster through direct communication.
⚠️ If a payment dispute is filed, we will provide your bank with tracking records and delivery confirmations, and your account will be suspended during the investigation.
Address Changes
Address changes must be requested within 24 hours of placing your order by emailing Support@TryMentario.Shop. Once an order has shipped, we cannot modify the address — you will need to work directly with the carrier.
Contact Us
📧 Support@TryMentario.Shop Please include your order number, tracking information if available, and your specific question or concern. Response time: 3–5 business days.