Refund policy
TRYMENTARIO REFUND & RETURN POLICY Last Updated: July 6th, 2026
30-Day Money-Back Guarantee
We stand behind our products with a 30-day money-back guarantee — available on your first order of any specific product, whether purchased as a one-time order or through a subscription.
To qualify:
- Applies to first-time purchases only — one refund per product type, per customer
- Request must be submitted within 30 days of the delivery date
- Multi-unit orders may require unopened units to be returned
- Products must be returned in resalable condition
- A return authorization must be obtained before shipping anything back
⚠️ Re-orders and all subsequent purchases are not eligible for a refund under any circumstances.
How to Request a Return
Email Support@TryMentario.Shop with your order number, reason for return, and photos if reporting a defect or damage.
- Email Support@TryMentario.Shop to request return authorization
- Allow 3–5 business days for review
- If approved, you will receive return instructions by email
- Ship the product back using a trackable shipping method at your expense
- Upon receipt and inspection, your refund will be processed minus applicable fees
⚠️ Items returned without prior authorization will not be accepted and will not be refunded.
Fees & Costs
The following are non-refundable on all orders:
- Original shipping costs
- Handling fees
- Optional shipping protection fees
The following apply to all approved returns — no exceptions:
- Customer is responsible for all return shipping costs
- A 15% restocking fee is deducted from the refund amount
Example:
- Product price: $39.00
- Restocking fee (15%): −$5.85
- Refund amount: $33.15
- Plus: Customer pays return shipping
Defective or Damaged Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at Support@TryMentario.Shop with photos and your order number. Genuinely defective or damaged items will be replaced or refunded.
⚠️ Dissatisfaction with product appearance or results that do not meet personal expectations does not constitute a defect.
Non-Returnable Items
We do not accept returns on:
- Re-orders or any purchase after the first
- Sale or promotional items marked as final sale
- Gift cards
- Items returned beyond the 30-day window
- Items returned without prior authorization
- Items involved in an active payment dispute
Refund Processing
Once your return is received and inspected, allow up to 20 business days for the refund to post to your original payment method. If more than 15 business days have passed since your return was approved, contact us at Support@TryMentario.Shop.
Contact Us
📧 Support@TryMentario.Shop Please include your order number and reason for contact. If reporting damage or a defect, attach photos. Response time: 3–5 business days.